At Dax Markers, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which you may request a return or refund.
Returns
We accept returns only if the item delivered is defective, damaged, or incorrect. To request a return, you must contact us within 7 days of receiving your order. Returned items must be unused, in their original packaging, and in the same condition as received.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and issued in the original form of payment (cash on delivery orders will be refunded via agreed method).
Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene or customization reasons. These exceptions will be clearly stated on the product page where applicable.
Exchanges
We may replace defective or damaged items with the same product, subject to availability. If the product is not available, a refund will be issued.
How to Request a Return
To initiate a return, please contact us at [email protected] with your order number and details of the issue. Our team will guide you through the process.
Processing Time
Please allow up to 10 business days for us to process your return or refund once we receive the item.